Store Policies

Returns, Exchanges & Refunds

We stand behind the quality and craftsmanship of our attire. Here is how our hassle-free return and exchange process works.

10-Day Window

Eligible items can be requested for return or exchange within 10 days from the date of delivery.

To protect both parties against damage in transit or missing items, an opening/unboxing video is required for claims.

Approved exchanges issue an instant store credit coupon directly to your account to order the replacement size/style immediately.

Items must be unworn, unwashed, and in their original packaging with all tags attached.
Requests must be initiated from your customer portal within 10 days of delivery.
Clear photos of the item and/or an unboxing video link must be provided with the request.

Go to My Orders in your account profile.
Find the relevant delivered order and click Return / Exchange on the item.
Select the reason, attach evidence images or video link, and submit your request.
You can also click the WhatsApp button on the confirmation modal to share unboxing media with our team directly.

Once approved by our team:

Exchanges: An exchange coupon code matching the item value is immediately generated in your profile under Returns & Exchanges > Exchange Coupons.
Returns / Refunds: Refunds are processed to the original payment method or bank account within 5–7 business days following pickup and quality check.

Our support team is always available to help ensure your complete satisfaction.